Please note, goods can only be returned with the express permission of Snazzydot and may be subject to collection/restock charges.
Please see our return policies below for:
Bespoke Orders | Made-to-Order item Returns
Business Customer Returns
Consumer Returns
Bespoke | Made-to-Order item Returns
1.1 Made-to-order items cannot be accepted back in to stock.
If you need to cancel your made-to-order items for any reason, this can only be accommodated within 24 hours of placing the order. If a cancellation is possible after 24 hours, Snazzydot will charge a cancellation fee as it is unlikely that we could re-sell made-to-order items to another customer. Please contact Snazzydot for details.
1.2 Made-to-order items cannot be cancelled after despatch from the warehouse.
Refused deliveries of made-to-order items are not eligible for credit. Our usual refund policy does not apply to made-to-order items, which cannot be returned or exchanged unless faulty.
The above conditions do not affect your statutory rights when goods are faulty, or not as described. Goods must be returned in their original packaging, unused, unassembled and in a re-saleable condition. Credit shall not be given for goods received damaged.
The buyer shall unless otherwise stated be responsible for the cost of the return carriage of all goods returned which shall be at the risk of the buyer until actual receipt of the goods to Snazzydot. Proof of return delivery will remain with the buyer.
Returns Policy for Businesses
2.1 Notifying Snazzydot about a Return
Goods can be returned, for a refund, if Snazzydot are notified within 7 days of receiving your goods. If Snazzydot are notified outside of the 7 days then the credit can be issued to be used against a future order at Snazzydot discretion.
Goods must be returned in their original packaging, unused, unassembled and in a re-saleable condition.
Any refund or credit will be processed within 10 working days of receiving the goods. For the purposes of these terms, a credit means a credit note. To arrange a return please email us at: [email protected]
2.2 Where you do not have a right to return?
There are certain instances where returns cannot be accepted and these are:
2.3 Collecting & Processing a Return
Snazzydot may be able to arrange collection of the goods with one of our couriers and it is the buyer's responsibility to be present at the time of collection. Should a collection be missed, Snazzydot reserves the right to charge for arranging another collection. Upon receipt of the returned goods, Snazzydot will then process the return. Snazzydot will apply a combined restocking and collection fee, please call us on 0203 991 1375 for a price. If there is damage to products and/or clear evidence of use, then Snazzydot reserves the right to make a further deduction to the final returned amount.
2.4 Return Exchanges
In the event of a customer has made an error with their order and require an exchange, Snazzydot reserves the right to apply charges for collection, re-delivery and processing the return. Snazzydot will require original goods to be returned before replacements are sent out.
We reserve the right to charge for incomplete returns, orders placed in error or not wanted.
Returns Policy for Consumers
In line with the law, a consumer is defined as “an individual acting for purposes that are wholly or mainly outside the individual’s trade, business, craft or profession.”
3.1 Notifying Snazzydot about a Return
As a consumer, you have 14 days after receiving your order in full to notify us in a written format that you wish to send them back to us for a full refund. In addition, Goods can be returned, for a credit note or an exchange after the 14 days period, up to 30 days. Goods must be returned, unused, unassembled and in a resalable condition. Snazzydot reserves the right to make a deduction for any missing parts, signs of assembly or damage to the product.
Your statutory rights remain unaffected by this policy.
To arrange a return please email us at: [email protected]
3.2 Returning Goods to Snazzydot
Customers have the option to return goods themselves at their own expense and risk. Please contact us to obtain a returns number and an address of where the goods need to be sent to.
Alternatively, Snazzydot may be able to arrange collection of the items to be returned, but will apply a charge for doing this. This charge will be taken off the final refund figure. Please email us at: [email protected] and we will be happy to discuss this charge with you, and look into what the exact collection costs will be for your individual case, as every order will be different depending on what items are returned, your location, etc.
It is the buyer’s responsibility to be present at the time of collection and Snazzydot reserves the right to charge more for collection, should pre-arranged collections be missed. Delivery charges that were paid by the customer on the original order will only be refunded if the customer returns the goods themselves. If there is a problem with your goods such as a fault, the goods being mis-described, or not fit for purpose, then Snazzydot will meet the costs of return.
Snazzydot also asks customers to take photographs of returned parcels and pallets before they are collected to prove the condition of goods before they were handed to the courier.
3.3 Where you do not have a right to return?
There are certain instances where returns cannot be accepted and these are:
The above conditions do not affect your statutory rights when goods are faulty, damaged or not as described.
3.4 Processing the Return
Upon receipt of the returned goods, Snazzydot will then process the return. If there is damage to products and/or clear evidence of use then Snazzydot reserves the right to make a further deduction to the final returned amount.
3.5 Return Exchanges
In the event of a customer has made an error with their order and require an exchange, Snazzydot reserves the right to apply charges for collection and re-delivery. Snazzydot will require original goods to be returned before replacements are sent out.
We reserve the right to charge for incomplete returns, orders placed in error or not wanted.
Refunds
Refunds are processed within 10 working days of receiving goods.